The owner purchased a Mark Knopfler Strat, new, online and felt that the instrument was not as advertised. Namely, the weight of the guitar did not match up to the advertising claim of "lightweight" playing. He returned the instrument, through the online retailer, and the replacement instrument he received felt still too heavy. He then contacted Fender who contacted us (since we are a warranty station for their guitars) and requested whether we would provide excellent service by facilitating the return and delivery of a third Mark Knopfler Stratocaster. Fender would ensure the satisfaction of this particular customer by going though their entire stock of these instruments at the warehouse, weighing each individual guitar and shipping directly to us for him, the Strat that weighed the least. See how helpful Fender can be? All is forgiven (almost).
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